FAQs

Questions from delivery and shipping, dispatch times & other common queries

We ship internationally to most countries; including the US, Canada, Europe, Australia, New Zealand & Japan.

To check whether we ship to your country, at checkout please enter your shipping information and you will be able to view the drop down list of countries.

Please visit our Delivery & Shipping page for all the information.

The weights of the ears vary by design, depending on their individual embellishments, specific to their themes.

Generally ears are on average between 105g – 140g. Glass ears are slightly heavier on average 160g – 180g.

Limited Edition Swarovski® ears with enamel pin embellishments are heavier at around 200g on average.

A lot of development has been undertaken to ensure the headbands are flexible and cushioned to be as comfortable as possible - there's no pinching like some Parks ears tend to.

Current pre-order completion dates are stated clearly on the product photo and description at time of ordering. It varies by design, between 8-12 weeks.

What is the current custom order wait time?

I am not currently taking on any Custom order designs. If this changes, I will update via Instagram and on the website 'Latest News' section.

When is the next ready to ship release of ears?/ How often to you release ready to ship ears?

I aim to have a selection of ready to ship ears at each monthly shop opening (alongside pre-orders) however this can vary. For the latest update & news for ready to ship releases & ready to ship sale dates please follow my Instagram. All next opening information is available on my Instagram bio.

For ready to ship ears we aim to dispatch within 48 working hours of receiving cleared payment confirmation. You will receive an automatic email informing you that your ears have been dispatched, along with your tracking number. Please check your junk email folder, as sometimes the email can come through to this folder.

If you have not received a dispatch email by the estimated date you would expect, please send an email to hello@earsbypixie.co.uk with your query and corresponding order number. Occasionally at checkout emails have been inputted incorrectly, but it's no trouble to re-send your dispatch email again.

For pre-order ears please make note of your preorder date. The month of completion is stated on the product image and description at time of purchase. Please note completion date states by the end of the particular month.

Once they have been completed you will receive an automatic email informing you that your ears have been dispatched, along with your tracking number.

Ready to ship ears are already made and completed. They are ready to send out after completing your purchase.

Pre-order ears are made to order for you once you have purchased them. There is a wait time for these to be completed before dispatching and shipping out to you. Completion time is stated at time of purchase.

Each pair is handmade from start to finish and takes several hours to make. Each element is hand finished. Every rhinestone/crystal is precisely hand placed.

To preserve the magic of my creations I keep this information private.

Yes, I make seasonal specific ears for Halloween & Christmas/Winter Holidays. Please keep an eye on my Instagram for updates and information on when these may be available. 

Have you ever made X, Y, Z themed ears?
Please check out my Instagram page for a full and more comprehensive showcase of designs.

Every monthly shop opening, the designs available vary to include brand new designs and returning favourites, based on feedback from customers of what designs they wish to see. To know which designs will be available each month, I keep everyone updated on Instagram and also via a dedicated monthly 'Shop Opening' Blog post on the website (you can find this in the 'Latest News' section.)

I often give the opportunity on Instagram stories to have your say on what designs you want each month, so make sure you're following the @earsbypixie account!

Some designs shown on instagram are previous custom orders, which won't be available for general shop release and unfortunately cannot be ordered. I generally disclose this information in the caption whether a design is Custom made.