Contact Us

We are very passionate about our love of sparkle and love hearing from you. 

For all general enquiries please use the form on this page, and include your order number if you have one. This helps us get back to you more quickly! 

 

  • Please note, we do not take Custom Order or special order requests.
  • We are also unable to accommodate Collaboration / Influencer requests, but look forward to sending you Ears if you do wish to order from one of our Shop Openings.

 

Alternatively, contact us on the email address below:


Email: hello@earsbypixie.co.uk

 

Please allow 72 working hours for a response to your query, noting any international time difference from your original submission. 

In the meantime, you can read through our FAQs. You can also read through our policies regarding Delivery & Shipping and Returns & Refunds.

 

Ears by Pixie
10 Maytree Avenue,
Worthing, West Sussex,
BN14 0HJ, United Kingdom

EARS PRODUCT SAFETY

Please note this product is not suitable for anyone under the age of 36 months, due to small parts which have the risk to be a potential choking hazard. KEEP AWAY FROM SMALL CHILDREN.This item is intended for use by adults and should be used with adult supervision only.

 

LIGHT UP EARS ADDITIONAL SAFETY

The button cell battery pack powering the lights is sealed within the ears, so the batteries are not replaceable and cannot be accessed without damaging the product. We have tested these batteries and found they can last up to 40 hours, but this cannot be guaranteed so, to maximise the lifetime of this feature, we recommend to only switch on the light up function at night time. As with all batteries, even if not used, the power will drain over time but, though they may no longer light up, you will still have a gorgeous pair of hand-crafted ears. All batteries are hazardous if swallowed, KEEP AWAY FROM SMALL CHILDREN. KEEP AWAY FROM WATER.

 

CARING FOR YOUR EARS

Please use your best judgement when deciding if you should wear your ears on a ride. (Space Mountain probably isn’t the best idea, in our opinion!) We would recommend to avoid wearing your luxury ears in extreme weather conditions, including extreme heat & humidity. Please note, these ears are not waterproof - so you’ll need to remove your ears before you head on to Splash Mountain. We carefully handcraft your ears to be durable, but due to the nature of the embellishment, some small stones may come loose if not handled with care.

 

We understand sometimes you can get a little too enthusiastic with your churros and chocolate dipping sauce, so we recommend to spot clean only, with care. Please undertake a small material test patch prior to any cleaning. Avoid using any abrasive or chemical cleaning products.