Custom Orders

We are now re-opening our bespoke custom order design service.

If you have an idea for your dream design pair of ears, have been inspired by a previous custom design you’ve seen us show on Instagram, or wish to order a retired or discontinued design from our archives, we have limited monthly slots for creating your custom order design.

Bespoke custom order ears start at a base price of £150 as a rough guide and orders will be taken on a first come, first served basis.

Please use the form at the bottom of the page to send your request.

Please note that we are unable to create child or infant ears due to the design style of our Ears using materials that are unsuitable for small children.

For any ears that we design, we reserve the right to use all or parts of the design in future ears.

How it works.

  • Step One.

    Fill in & submit your design request using the below submission form. The more detail, the better idea we can get of what you have in mind! If you need any inspiration please look at example images of our work across the website and our instagram @earsbypixie.

  • Step Two.

    Following receipt of your submission, we’ll email back within 4 business days with  a) any further questions, if some aspects need clarity, or b) to confirm the design request is workable, along with getting your approval/thoughts on our initial moodboard of overall concept. This may include fabric colours/swatches, gems and other relevant embellishments. At this stage, a total price and estimated timescale will be quoted.

  • Step Three.

    You will then need to confirm within 48 hours whether you wish to proceed with your custom order. If we do not hear a response within this timeframe, then your custom order slot will re-open and become available to other customers next in line.

  • Step Four.

    After confirming the design concept, a non-refundable deposit payment of £50 is then required to secure your reservation, and the deposit payment must be completed within 48 hours of receiving your website purchase link. This deposit is necessary to order in all your bespoke materials required to make your ears, and therefore at this stage your design scheme is locked in. Please note that dependent upon the complexity or material specifics of your design requirements, we reserve the right to request a higher deposit payment. Once the deposit payment is completed, we will email to confirm that the stated lead time has begun.

  • Step Five.

    Stage 1 Update - your first update will be emailed to you to show the base construction of your ears in their chosen material. The base material that was previously selected is now non-adaptable at this point. You will also see a rough embellishment layout at this stage to approve, before being fixed on to your ears. Once you have approved this, the balance payment for your custom ears will be due, payable by direct PayPal invoice within 48 hours. Once the balance payment has been confirmed then your base crystals and embellishments will be permanently fixed down and our iconic crystal layering begins!

  • Step Six.

    Stage 2 Update - Your gems and embellishments are all fixed at this point, now is time for the bow check! The bow will be laid out on the design and photos sent to you via email for a final confirmation before being fixed on.

  • Step Seven.

    Stage 3 Update - the final photos are emailed to show your finished pair and confirm it is ready to send out to you.

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Inspire me

Take a look at what we have done previously for inspiration. Please note we will not allow completely identical reproduction of these ears as your custom order. However, we will work with you to make something truly bespoke & magical.