Delivery & Shipping

UK SHIPPING:

  • We use Royal Mail Tracked to ship all items within the UK
  • Our standard option is Tracked 48 from £2.99. We offer an Express Tracked 24 service from £4.50.
  • Tracked 48 takes 2-3 working days to arrive. (average)
  • Tracked 24 takes 1-2 working days to arrive. (average)

 

INTERNATIONAL SHIPPING:

  • We ship internationally.
  • We ship all our items using Royal Mail International Tracked/Signed-For services.
  • Average delivery is up to 14 working days.
  • We cannot be responsible for unexpected delays in Customs. The buyer is responsible for any import duties that may apply.
  • Please bear in mind any time difference when ordering or contacting us.
  • The cost is based on the weight of the order. As a guide, a single pair of ears would cost £11.95. For multiple product order combined shipping costs will automatically calculate at the checkout.

 

BOTH UK & INTERNATIONAL SHIPMENTS

PLEASE NOTE – we are not responsible for incorrect address information entered at checkout. Purchases made by Paypal will only be sent to the address on the payment confirmation. We are unable to amend address details after payment is received.

 

ORDER CONFIRMATION AND TRACKING
You will receive your order confirmation number via email followed by a tracking number that can be followed online at www.royalmail.com. If you have not received your item in 7 working days for UK customers, or 20 working days for international shipments, please email hello@earsbypixie.co.uk with your full name and order number. Please allow up to 48 hours response time.

 

DAMAGED GOODS
Please notify us as soon as possible if you receive a product that is damaged in shipment and record the details on the carrier’s form. If possible, send us a photo of the damaged goods and packaging.

 

General:
Ready-to-ship goods are normally dispatched within 48 working hours of payment receipt. We ship goods Monday – Friday, excluding UK Bank Holidays. We do not ship at the weekend. Our normal business hours are 9.00am – 5.00pm GMT, Monday – Friday.