BOTH UK & INTERNATIONAL SHIPMENTS
PLEASE NOTE – we are not responsible for incorrect address information entered at checkout. Purchases made by Paypal will only be sent to the address on the payment confirmation. We are unable to amend address details after payment is received.
ORDER CONFIRMATION AND TRACKING
You will receive your order confirmation number via email followed by a tracking number that can be followed online at www.royalmail.com. If you have not received your item in 7 working days for UK customers, or 20 working days for international shipments, please email firstname.lastname@example.org with your full name and order number. Please allow up to 48 hours response time.
Please notify us as soon as possible if you receive a product that is damaged in shipment and record the details on the carrier’s form. If possible, send us a photo of the damaged goods and packaging.
Ready-to-ship goods are normally dispatched within 48 working hours of payment receipt. We ship goods Monday – Friday, excluding UK Bank Holidays. We do not ship at the weekend. Our normal business hours are 9.00am – 5.00pm GMT, Monday – Friday.